Delivery & Returns
We hope you will be delighted with your purchase. Please see below for more information on shipping and returns.
ShippingWe ship internationally and shipping charges are paid at the time of check out. Duty, where applicable, is charged directly to the receiver/customer separately by customs in the particular country.
Every country has its own set of rules, regulations and taxes for importing. The receiver/customer will be contacted by customs once the shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered. It is the buyer's responsibility to check these before completing any purchases. Gayle Warwick Fine Linen cannot be held responsible for any unpaid duty charges. If duty is not paid, the shipment will be returned to the sender.
It is not possible to change the shipping address once the order has been made.
For orders in stock, we aim to dispatch your order within 2 working days of the order being placed.
For all pre orders we will confirm the lead time once the order has been placed. We will then be in touch as soon as the order is ready for delivery.
All orders will need to be signed for. If you are not in, the courier will leave a card with details of how to rearrange your delivery. If you have any questions, please contact firstname.lastname@example.org
|UK under £500||£15||2 – 3 working days|
|UK over £500||Free||2 – 3 working days|
|Worldwide under £1000 Zone 1-4||£50||2 – 5 working days|
|Worldwide under £1000 Zone 5-6||£65||2 – 5 working days|
|Worldwide under £1000 Zone 7||£85||4 – 7 working days|
|Worldwide under £1000 Zone 8||£100||4 – 7 working days|
|Worldwide over £1000||Free||See Zones below|
If your country is not shown, please get in touch if you wish to place an order over the phone and arrange collection.
Zones 1-4: Austria, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Zones 5-6: Australia, Belarus, Canada, Canary Islands, Gibraltar, Hong Kong, Iceland, Indonesia, Japan, South Korea, Liechtenstein, Macau, Malaysia, Mexico, Norway, Philippines, Singapore, Switzerland, Taiwan, Thailand, Turkey, USA
Zone 7: Brunei, China, Egypt, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Ukraine, United Arab Emirates
Zone 8: Andorra, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Dominica, Dominican Republic, Fiji
Returns & ExchangesIn line with your statutory Right to Cancel, you may decide to return or exchange your stock table linen or accessories orders up to 14 days after receiving them. This 14-day cooling-off period does not include shipping time.
We do not accept returns on any custom or made-to-order purchases, or sale items.
We do not accept returns or exchanges on bed linen or towels.
This is so that we can ensure for hygiene reasons that no order has been previously opened or used when you receive it.
All returns and exchanges must be unused, in the original packaging, and in the same condition in which the item was received.
To complete your return or exchange, we require a receipt or proof of purchase.
Please contact Customer Services, who will also be able to help arrange shipping:
0207 493 5567
RefundsOnce we have inspected the returned item, we will send an email to notify you that we have received it. If the order is in perfect condition, your refund will be processed and applied to your credit card or original payment method.
Late or missing refunds
If you haven’t received a refund, first check your account or contact your bank or credit card company. Refunds can take time to be cleared by your bank. If you have done this and have still not received your refund, please contact us: email@example.com
Defects/damageDamaged or defective items will be replaced like for like. Please note that minor variations in colour and irregularities of weave are characteristic of the natural materials and hand-crafted techniques we use. Assessment of damage and defects is therefore at our discretion. In the event that a defective item cannot be replaced, a credit note will be issued. If you need to replace a damaged or defective item, email us within 14 days of receiving it: firstname.lastname@example.org
ShippingShipping costs for delivery, returns and exchanges are non-refundable (with the exception of returns for faulty items).
The time it takes for exchanged items to reach you will vary depending on your national or international location.